If you have questions, facing a problem with Showbooth, or want to give us feedback or suggestions, you can write us at
Please give us a few days to respond.

Also, you might want to take a look at the Frequently Asked Questions below, maybe there is something that can help you there.

Frequently Asked Questions

What devices should I get for Showbooth?

Showbooth Player runs only on any Apple TV that has an App Store (4th generation or newer).

For Showbooth Remote, any iPad that'll run iOS 9 will work great, but the best choice may be the 9.7-inch iPad or the newer 13-inch iPad pro.

Updated: December 14th, 2015.

Which TV should I get for Showbooth?

Showbooth should work great with any TV display with HDMI connectors. For best results choose a TV that supports 1080p HD and is able to do 1:1 pixel mapping (no overscan compensation).

1:1 Pixel mapping ensures that a 1080p image is shown at correct aspect ratio, without letterboxing, windowboxing or scaling. This is not supported by all TVs, and is called different names accross manufaturers: Samsung calls it "Screen Fit" or "No Scan", Pioneer "Dot by Dot", Sony "Full Pixel" and sometimes "PC Mode". This mode is also rarely enabled by default.

Don't forget to enable this mode for better results.

Also, the thinner the display's bezel is, the better it'll look!

Updated: February 26th, 2016.

Does Showbooth work with projectors?

We see no reason why it shouldn't. We've never tested it though.

Added: November 28th, 2015.

What else might I need?

Each instalation has their particular needs, but you also might need:

Updated: February 2nd, 2016.

What is the difference between Showbooth Player and Showbooth Remote?

Showbooth Player runs on your Apple TV, it's the app that plays the slideshow.

Showbooth Remote is the iOS app that runs on an iPad, pairs to Showbooth Player, and overrides the running slideshow to provide interactivity to your visitors.

Added: December 14th, 2015.

How do I pair Showbooth Remote to Showbooth Player?

First of all, both devices must be on the same network.

  1. Showbooth Player on Apple TV: Press the "Pairing" button to get to the Pairing screen.
  2. Showbooth Remote on iPad: Press the "Pair" button.
  3. Showbooth Player on Apple TV: Accept the pairing request.

And that's it! Just start the slideshow in the Player and the Remote will download the slideshow data automatically.

Added: January 27th, 2016.

Why does Showbooth Remote ask for permission to use the camera?

Showbooth uses the iPad camera for motion detection for the built-in screen saver. When people approach the iPad, the screen will turn on and after 3 minutes of inactivity, the screen will turn off. ¹

If the permission for the camera has been denied, Showbooth Remote will not ask for it again (but will display an alert instead). If you wish to use the screen saver feature, you'll have to grant permission for the camera in the Settings: Privacy > Camera; and turning on the toggle switch for the Remote app.

This functionality can be turned off on the app's settings.

¹ The screen doesn't actually turn on and off, as this functionality is not provided by Apple's public API. It only makes all pixels black, which may help potencial pixel burn-in that could happen as a result showing the same image for prolonged lengths of time. Just in case!

Added: February 1st, 2016.

Is an internet conection required?

Short answer: Yes!

Long answer: It'll work offline if you already have downloaded the slideshows. But keep in mind that because the Apple TV doesn't provide persistent local storage, there's always the possibility that the device might need to make some cleanup if it needs the storage. This normally only happens when there is memory pressure (the device running out of storage) and never happens when the app is running. If you have your Apple TV dedicated to Showbooth and do not use other apps, the chances of this cleanup happening are very low. Also, remember that offline mode is limited to 30 days, after which you have to connect it to the internet.

Updated: March 2nd, 2016.

Does Showbooth support portrait orientation?

No, but we plan to!

Actually, portrait mode is partially implemented, but some small important details that are not under our control are not working properly yet, so we left it out of the final release.

Updated: March 2nd, 2015.